axbet Privacy Policy

1. Introduction

This Privacy Policy describes how axbet ("we," "us," "our"), the operator of the online gaming platform accessible at axbet.cam, collects, uses, stores, and protects the personal information of players and website visitors ("you," "your"). This Privacy Policy applies to all services offered by axbet and should be read in conjunction with our Terms & Conditions.

axbet operates under a PAGCOR-compliant framework and is subject to the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We are committed to handling your personal data in a lawful, fair, and transparent manner.

By creating an axbet account or using any axbet service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.

2. Information We Collect

axbet collects and processes the following categories of personal information:

2.1 Information You Provide Directly

• Registration Information: Full legal name, date of birth, gender, nationality, residential address in the Philippines, email address, mobile phone number, and chosen username and password.
• Identity Verification Documents: Government-issued photo identification (passport, SSS ID, UMID, driver's licence, PhilSys National ID, or Voter's ID), proof of address (utility bills, bank statements), and proof of payment method ownership (screenshots of GCash/Maya accounts, bank card images with middle digits obscured).
• Financial Information: Payment method details (GCash number, Maya account, bank account details), deposit and withdrawal transaction records, and payment history.
• Communications: Chat transcripts with axbet support, email correspondence, and feedback submissions.

2.2 Information Collected Automatically

• Device & Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution, time zone setting, and device identifiers (advertising ID, IMEI).
• Usage Data: Pages visited on axbet.cam, clickstream data, time spent on pages, games played, bets placed, bet amounts, win/loss records, session duration, referral source, and interaction patterns.
• Location Data: Approximate geographic location derived from IP address. axbet does not collect precise GPS coordinates unless explicitly required by law.
• Cookies & Similar Technologies: See Section 8 for details on cookies and tracking technologies used by axbet.

2.3 Information from Third Parties

axbet may receive information about you from third-party service providers, including payment processors (to verify deposit and withdrawal transactions), identity verification services (to confirm your identity during KYC), and fraud detection agencies (to identify suspicious activity or breaches of our Terms & Conditions).

3. How We Use Your Information

axbet processes your personal information for the following purposes:

• Account Management: To create and maintain your axbet account, authenticate your identity, and enable secure access to platform services.
• Service Delivery: To process deposits and withdrawals, settle bets and gaming transactions, credit bonuses and winnings, and provide customer support.
• Compliance & Legal Obligations: To verify your age and identity (21+ requirement), comply with PAGCOR regulations, prevent fraud and money laundering, respond to regulatory inquiries, and meet record-keeping obligations under Philippine law.
• Security & Fraud Prevention: To detect and prevent unauthorised access, identify suspicious betting patterns or collusion, protect against fraudulent transactions, and monitor for multi-accounting violations.
• Product Improvement: To analyse platform usage patterns, improve user experience and interface design, identify technical issues, and develop new features and games.
• Marketing & Promotions: To send promotional offers, bonus notifications, and updates about new games or features (only where you have consented to receive marketing communications). You may opt out of marketing at any time.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, enforce deposit and loss limits set by you, and apply self-exclusion or cooling-off periods as requested.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, axbet processes your personal data on one or more of the following legal bases:

• Consent: You have given explicit consent for axbet to process your personal data for specific purposes, such as receiving marketing communications.
• Contract Performance: Processing is necessary to fulfil our contract with you (the axbet Terms & Conditions), including account creation, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with Philippine law, including PAGCOR regulations, anti-money laundering (AMLA) requirements, and data retention mandates.
• Legitimate Interests: Processing is necessary for axbet's legitimate business interests, such as fraud prevention, security monitoring, and product improvement, provided these interests do not override your fundamental rights and freedoms.

5. Information Sharing & Disclosure

axbet does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

5.1 Service Providers

axbet engages third-party service providers to perform functions on our behalf, including payment processing (GCash, Maya, bank integrations), identity verification (KYC service providers), game platform integrations (JILI, Pragmatic Play, Evolution Gaming), hosting and technical infrastructure, and customer support tools. These providers have access only to the information necessary to perform their functions and are contractually obligated to maintain confidentiality.

5.2 Regulatory & Legal Authorities

axbet may disclose your information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or courts where required by law, court order, or regulatory directive. We will only disclose the minimum information necessary to satisfy the legal requirement.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving axbet, your personal information may be transferred to the successor entity. You will be notified of any such transfer via email and provided an opportunity to close your account if you do not wish your data to be transferred.

5.4 With Your Consent

axbet may share your information with third parties where you have provided explicit consent, such as participating in a third-party promotion or integration.

6. Data Retention

axbet retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and contractual obligations. Specific retention periods are as follows:

• Active Accounts: Data is retained for the duration of your account's active status and for a minimum of five (5) years following account closure, as required by PAGCOR record-keeping regulations.
• Financial Records: Transaction records, deposit and withdrawal history, and payment information are retained for seven (7) years from the date of the transaction, in compliance with Philippine Anti-Money Laundering Act (AMLA) requirements.
• Identity Verification Documents: KYC documents are retained for five (5) years following account closure or the last verification event, whichever is later.
• Marketing Communications: Consent records and opt-out requests are retained indefinitely to ensure compliance with your preferences.
• Excluded Players: Self-exclusion records are retained permanently to prevent future account creation and comply with responsible gaming obligations.

After the applicable retention period expires, axbet will securely delete or anonymise your personal information in accordance with our data disposal procedures.

7. Security Measures

axbet employs industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and axbet servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored on our servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal information is restricted to authorised axbet personnel only, based on role-based access controls and the principle of least privilege. All access is logged and monitored.
• Secure Infrastructure: axbet servers are hosted in secure data centres with physical access controls, environmental monitoring, and redundant power and network systems.
• Regular Audits: axbet conducts regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential security weaknesses.
• Employee Training: All axbet staff with access to personal information receive training on data protection principles, security best practices, and Philippine Data Privacy Act compliance.

8. Cookies & Tracking Technologies

axbet uses cookies and similar tracking technologies to enhance your experience on axbet.cam and to collect information about how you use the platform. A cookie is a small text file stored on your device by your web browser.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These cookies enable core features such as account login, session management, and secure access to your account dashboard. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymous information about how visitors use axbet.cam, including pages visited, error messages encountered, and time spent on pages. This data helps us improve platform performance.
• Functionality Cookies: Remember your preferences, such as language selection, currency display, and display settings, to provide a personalised experience.
• Advertising Cookies: Track your activity across websites to deliver targeted advertising. axbet does not currently use third-party advertising cookies but may do so in the future with prior notice.

8.2 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can set your browser to block all cookies, accept only essential cookies, or notify you when a cookie is being set. Note that blocking or deleting cookies may affect the functionality of axbet.cam and prevent you from accessing certain features.

9. Your Rights Under RA 10173

The Philippine Data Privacy Act of 2012 grants you the following rights with respect to your personal information:

• Right to Be Informed: You have the right to be informed whether axbet is processing your personal data, the purpose of processing, and the categories of data involved. This Privacy Policy serves as our primary means of informing you.
• Right to Access: You have the right to request a copy of all personal data axbet holds about you. To exercise this right, contact axbet support and provide proof of identity. We will provide the requested information within fifteen (15) working days.
• Right to Correction: If any personal information we hold is inaccurate, incomplete, or outdated, you have the right to request correction. axbet will verify the accuracy of the information and update it within a reasonable timeframe.
• Right to Erasure: You may request deletion of your personal data where: (a) it is no longer necessary for the purposes it was collected, (b) you withdraw consent and there is no other legal basis for processing, or (c) the data was unlawfully processed. Note that axbet may be required to retain certain information for legal or regulatory compliance purposes even after you request erasure.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. axbet will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.
• Right to File a Complaint: If you believe axbet has violated your data protection rights, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact the axbet Data Protection Officer using the contact information provided in Section 13 below.

10. Children's Privacy

The axbet platform is strictly for individuals aged 21 years and above. axbet does not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account. Any funds held in an underage account will be forfeited in accordance with PAGCOR regulations and our Terms & Conditions.

Parents or guardians who believe their child has created an axbet account should contact our support team immediately.

11. International Data Transfers

axbet primarily stores and processes personal data within the Philippines. In some cases, personal information may be transferred to, stored, or processed by service providers located outside the Philippines, including cloud hosting providers and payment processors operating in other jurisdictions.

Where personal data is transferred internationally, axbet ensures that appropriate safeguards are in place, such as standard contractual clauses, adequacy decisions recognised by the National Privacy Commission, or other mechanisms permitted under RA 10173. International transfers will only occur where necessary for service delivery and in compliance with Philippine data protection law.

12. Changes to This Privacy Policy

axbet reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or service offerings. Material changes will be communicated to you via email, in-platform notification, or a prominent notice on axbet.cam at least seven (7) days before the changes take effect.

Your continued use of the axbet platform after the effective date of any amended Privacy Policy constitutes your acceptance of the changes. It is your responsibility to review this Privacy Policy periodically. The current version is always accessible at axbet.cam/privacy-policy.

This Privacy Policy was last updated on January 1, 2026.

13. Contact & Data Protection Officer

If you have questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please contact the axbet Data Protection Officer:

• Email: The email address is listed in the Contact & Info section of the footer on this page.
• Live Chat: Available 24/7 from your axbet account dashboard after logging in. Support is available in English and Tagalog.

For complaints or concerns regarding axbet's data protection practices, you may also contact the National Privacy Commission:

• Website: privacy.gov.ph
• Email: [email protected]
• Hotline: (02) 8234-2228